On The Road is a Shopify app development company, delivers streamlined solutions to enhance merchants’ and customers’ online experience.

This Privacy Policy outlines how we collect, use, and protect personal information for merchants and end-users who interact with our app. By using our app or services, you consent to this Privacy Policy, which we may update periodically to reflect improvements or regulatory changes. Your continued use of our app after any updates means you accept the changes.

What Personal Information Do We Collect?

When you visit our website, use our app, or contact us, we may collect information such as your name, email, phone number, and address to help enhance your experience.

How Do We Use Information Collected?

We use collected data to identify users, improve app functionality, and offer support. We may contact you with relevant updates or marketing, with the option to unsubscribe at any time.

Information the App Collects

Carts: To synchronize and manage your carts, we collect data like cart ID, customer name, email, product information, and order date. This information supports order tracking and customer management functions within the app.

Store Information: We collect store data, including your store URL, to optimize our services and offer targeted support. By accessing store data, we can make configurations and enhance user experience without affecting other store features.

Customer Information: We collect customer details (e.g., name, email, shipping/billing address) to facilitate cart processing, improve the customer journey, and deliver app features effectively.

Products & Collections: Our app collects details like product ID, title, variant, price, and inventory for simplified category filtering and management.

Shipping Information: We collect shipping data (e.g., rates) to enable accurate shipping calculations and updates within the app.

Data Retention

We retain user and order data for as long as your account remains active. Upon uninstallation, we automatically delete data within 72 hours. If you’d like data deleted sooner, please contact us directly.

Third-Party Services

We use third-party services to support our app (e.g., cloud storage, analytics). These providers only collect and use data to assist us with delivering and improving our services. European users: data handling complies with GDPR standards, and you have rights over your data, including access, rectification, and deletion.

Security

On The Road uses SSL technology to secure data transmission and employs security measures to protect stored information. However, no method of transmission or storage is 100% secure, and we cannot guarantee complete security. If a breach occurs, we will notify you and relevant authorities as required.

Data Sharing and Transfers

We never sell, rent, or disclose personal information to other companies for independent marketing purposes. We may share data as needed with third-party service providers who support our services. In the event of a business transfer (merger, acquisition, etc.), your information may be transferred as part of business assets.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will take effect immediately, and we’ll notify users via email or app notifications. Your continued use of the app following any update signifies your acceptance.

Governing Law

This Privacy Policy is governed by the laws of India. International users, including those in the EU, may contact us for any questions or requests regarding data handling rights.

Contact Us

For more information, questions, or complaints, please reach out to us at info@ontheroaduk.co.uk